Our support hotline is available 24/7.
Phone:1-973-837-9300Contact our expert support team!
All of our products are available online, and you can be rest assured that you are shopping on our secure website, 24-hours a day.
Shop by our Number!
Call us at 1-973-837-9300 and speak to one of our Pool and Spa Specialists. We're here seven days a week to answer your product & technical questions, and assist with orders.
Our Pool and Spa specialists are available :
Monday - Friday : 8am - 8pm (EST)
Saturdays : 8am - 6pm (EST)
Sundays : 10am - 4pm (EST)
For U.S. and Canadian Orders, we accept Master Card, Visa, Discover & American Express credit cards and well as money orders.
For International Orders, payment can be made via wire transfer or U.S. issued credit card. Please feel free to call us for more details
Sales Tax Information:
SwimmingPoolGuru.com only charges sales tax when the shipping address for your order is in the state of New Jersey. In the state of New Jersey, sales tax of 7% will be applied to the order total, including handling fee.
At SwimmingPoolGuru.com, we charge a handling fee of $9.95 per order AND NOT PER ITEM. While our prices are extremely competitive, we pride ourselves in our customer service and availability on the phone. We use the handling fees towards our customer service department which allows us to better serve you.
Shipping charges differ per item. Shipping charges will be posted during checkout depending on your total order. Shipping prices may not be the actual shipping charges. Shipping charges may be less or more than actual shipping.
We will ship to anywhere in the continental US for the fee determined during checkout. Our shipping prices do not include shipping to Alaska, Hawaii, Puerto Rico or Internationally.
Shipping to Alaska, Hawaii, Puerto Rico or Internationally will require additional shipping fees. Please contact us for a shipping quote.
Non-continental US residents must email for a shipping quote. Most products arrive within 1 - 7 business days. Larger items such as heaters, above-ground pools, large covers, and select other products can take up to 14 business days to arrive. Every product ships via UPS, except for large items such as pool heaters, slides and above ground pools. These items ship common carrier. The trucking company will contact you prior to delivery. You will have to be home to receive the product, take the product off the truck and sign for the product unless otherwise noted. You must inspect that package before you sign. If you see any damage, please refuse delivery and contact Swimming Pool Guru immediately.
We support orders to Canada from on our website. There will be an additional shipping fee which will be posted on checkout. Canadian shipping times will be longer than our normal shipping times as there is additional paper work to be done and travel time will be longer.
We cannot guarantee all warranties to be valid in Canada. We sell brand new merchandise and are located in the U.S.A. We will guarantee your product not to be defective on arrival. Any questions with our Canada policy kindly contact us.
Please note, there are some manufactures that do NOT ship to Canada, we will contact you if that occurs.
Shipping Cost: The shipping cost for Canada orders is listed during checkout. We may require additional shipping for a select few larger items. If you want a quote ahead of time please contact us. If you purchase an item with additional shipping we will contact you via email or phone and put your order on hold until you pay the additional fee or you can cancel.
DUTIES - SwimmingPoolGuru.com is not responsible for any duties to Canada. We are only responsible for shipping and we will put the actual values on the package. We will not put "gift" on any item shipped to Canada. You the buyer will be responsible for any and all taxes, fees, duties, etc. for shipping to Canada.